Adefa Tours is committed to ensuring that your travel arrangements are seamless and successful. By booking with us, you agree to the following terms and conditions, which outline the responsibilities and expectations for both parties involved. Please read carefully to ensure you understand our policies before confirming your reservation.
Booking and Payment
To confirm your reservation with Adefa Tours, a non-refundable down payment of $100 per person is required at the time of booking. This payment ensures your place on the tour and covers initial administrative costs. Six weeks before the tour departure, a further 25% of the total tour cost is due. The remaining balance must be paid in full on the first day of the tour. Failure to adhere to the payment schedule may result in the cancellation of your booking, and the down payment will be forfeited. Payments can be made through our approved methods, which will be outlined in your booking confirmation.
Cancellation Policy
We understand that plans can change, and we strive to offer flexibility while managing the costs already incurred. Cancellations made more than 30 days before the tour start date will incur a $100 cancellation fee, which corresponds to the non-refundable down payment, along with any applicable fees for wire transfers or credit card charges. For cancellations made within 30 days of the tour start date, additional fees will apply, depending on the expenses that cannot be recovered, such as accommodation or third-party service costs. If you need to cancel, we recommend contacting us as soon as possible to discuss your options. Adefa Tours does not have a minimum tour size requirement, and once a tour is confirmed, it will not be canceled due to low participant numbers.
Cancellation Fees
Cancellations made more than 30 days before departure will result in a loss of 50% of the total tour cost. Cancellations made less than 30 days before the tour start date will result in the loss of 100% of the booking amount. If the tour is interrupted after its commencement due to personal circumstances, Adefa Tours cannot guarantee a refund, but we will make reasonable efforts to refund any unused portions of the tour. Refunds will be processed after deducting any unrecoverable costs that have already been paid.
Insurance
It is mandatory for all travelers to arrange comprehensive travel insurance at the time of booking, covering cancellation, medical expenses, personal accident, death, loss of luggage, personal liability, and emergency repatriation. Please provide details of your insurance company and policy number at the time of booking. If your insurance is linked to a credit card or bank account, the same conditions apply. Adefa Tours also ensures that all transportation used during the tour is covered by insurance, as per Ethiopian government regulations.
Flexibility
Please be prepared for some flexibility during the tour. The itinerary provided is a guideline, and adjustments may be necessary due to unforeseen local circumstances or events. Routes, schedules, and accommodations may change, and we will do our best to accommodate your interests. If you have any special requests, please inform us when booking your tour.
For any questions or concerns about booking, payments, or cancellations, don’t hesitate to contact us at +251 91 064 2230 or info@adefatours.com. We look forward to providing you with an unforgettable travel experience.